Upon receipt, the condition of the product and its packaging should be thoroughly inspected to identify any problems that may have risen during shipping. Should you find any problem with the packaging, please do not accept the product, but contact us immediately. If you find a problem immediately upon receipt, you should report this immediately to the carrier. Immediately afterwards please contact us to communicate to us the relevant statement you made to the carrier.
Are you facing a problem with the product you just received and would like to return or replace it? www.ridrop.com is here to serve you and offers you very simple and easy ways of service. So, if you belong to any of the following cases, the return process is simple, easy and straightforward. Just follow the procedure below: If the product you purchased falls into one of the following cases, you may request to return it, which is done in accordance with the following:
If you are a natural person (consumer) and your purchase is for personal use and not for the purpose of serving your individual business, then you are entitled to withdraw within 14 calendar days by returning the product to us. The right of withdrawal applies as long as the product is in its original condition and is returned at your own expense and using your own means within 14 calendar days of the day of withdrawal (either you return it or send it with a carrier). Once the return is approved, we will refund in full the price you paid for the purchase in the same way you paid for it.
You may exercise your right of withdrawal within fourteen (14) calendar days of receipt of the product so that it is considered timely and no additional justification is required from you.
In the event of a valid exercise of the right of withdrawal, the condition for the return is that the product be in its original condition, the packaging is intact and that all accessories, gifts, accompanying products and materials are included.
In the event that the product has lost its value due to misuse which goes beyond simply examining the functionality and features of the product, you should pay a monetary compensation for the impairment of its value. In this case, such compensation will be deducted from your refund. In any case, you will be informed before the credit and refund process is completed.
If the product we shipped to you is different from the one you ordered, you may return it within fourteen (14) calendar days of its purchase free of charge. In this case, the product can only be returned if the product is in its original state and in full original packaging.
In order to return a product, you must complete the relevant “Return Form”
In order to exercise the right of withdrawal, it is sufficient to complete the relevant form “Withdrawal Form”. The withdrawal form may be sent directly or electronically by registered letter to our Company or you may submit it on your own at our Company Headquarters.
All the above mentioned cases of withdrawal are made in our central warehouses at:
|Logistar MEPE – Warehouses|
|“Tripa Perdikas” Site, 19300, Aspropyrgos, Attica|